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Our Customers' Reviews

They are nothing short of amazing here at Tuffy. Always treat myself and both my vehicles with respect and true care. Prices are best in town and I do not trust anyone else with my vehicles. Not to mention, Brandon is a personal friend of mine and always makes sure to be professional and STILL give the best care there is to my vehicles!

— Jayme T., Jackson, MI

Took my car in this morning for an oil change. Was very pleased with the professionalism and honesty of the shop and the people who work there. Had other issue with the car and they new exactly what was wrong. Didn't pressure me into fixing the problem...TWO THUMBS UP..

— John S., Jackson, MI

Just had Tuffy install muffler and tail pipe on my 2005 Jeep. They did an excellent job and great service. Really nice and trustworthy people. They did not try to pressure me on anything and I appreciate that very much.

— Leah M., Jackson, MI

I hit a pot hole the other day when my muffler came loose. I took it into Tuffy to have them take a look at it. It was like they told me on the phone, the flange came loose and another part towards the rear had come loose as well. They said it would cost me $75 for repairs and parts and labor. It was just as they said. The service was friendly and fast. Brandon checked it out for me, and the car was done in no time. He also advised me the under the car was in good condition for the year it was (2004). It's nice to know a business in town is just as honest as you would think. I appreciate it Brandon for your honest and friendly help. It drives like a dream.

— Helen B., Jackson, MI

I went to Tuffy in Jackson expecting to wait, and an expensive repair to my young son's car. Tim brought the car inside, checked it out and made a recommendation for the repair that was quick and cost effective. "You only get one chance to make a first impression" Tim and Brandon used their opportunity well. If I need a repair in the future, I know where I'll be going. I also needed a body work estimate, and Tim suggested Bedore's Mid Town Body shop on Francis street! Another great place! Pat at Bedore's had the door's on the car adjusted so they closed and latched properly, and had it all done within a half hour of starting. The nicest charge! What a way to win anew customer.

— Barry P., Jackson, MI

I've taken my vehicles to Tuffy for many years and have never had a bad experience. The employees always provide customer service with a smile and they get the work done in a timely manner. I will continue to take my car there. Great job guys.

— Joan W., Jackson, MI

Totally satisfied with my new muffler! I drove in on my lunch hour just to get a price and make an appointment. Instead they took my car right in and had it done in an hour! The guys are so friendly! I will definitely go back to them for future work. Thanks!

— Valerie W., Jackson, MI

As a customer of Dan and his entire staff at Tuffy's, they All are Top Notch and that goes for their work done as well. They go above and beyond to work with a customer on all levels of their services and costs. I can surely attest to that fact. Good service and honesty means a Whole Lot! They won't disappoint!

— Rose Mary T., Jackson, MI

These good people not only give excellent service to the public they also help those in need on a regular basis. And their work is second to none. Thank you...

— thomas e., mulnix, MI

Top notch service!! Dan, Tim, Brandon, & Chris are the consummate professionals. These guys are the real deal! Trustworthy, honest, and up front. I recommend Tuffy to any one who wants and honest and fair deal for their money!

— Rick E., Jackson, MI

Entire Staff 'Top Notch'. No frills, just Honest Prices and Work Well Done. Makes one Feel Good knowing they are here and Truly Care about their customer base.

— Rose Mary T., Jackson, MI

This shop consistently provides polite and timely service. I've learned to trust them explicitly. Found to be an honest shop with fair pricing.

— Dave W., Jackson, MI

Extremely Pleased and Satisfied with Every Aspect of their Work and Charges, 'whenever' they have worked on my car. Every one of them very Professional. You can Trust and be 'Worry Free' when leaving their shop, your vehicle had 'Top Notch' work done! 'Thanks Guys'

— Rose T., Jackson, MI

Treats women respectfully, easy to deal with, great service.

— Annette P., Napoleon, MI

I would highly recommend Tuffy in Jackson. The service is great and they did everything possible to get me back on the road quickly. Only place I will go for service from now on.

— Linda P., Jackson, MI

Ive been a customer for years and always receive excellent service and honest professional advice! I highly recommend their service to anyone.

— Mike S., Jackson, MI

I would highly recommend Tuffy of Jackson. Their customer service is awesome! I have had major and minor service completed several times and they are accommodating and recommend other local businesses for other automotive services.

— Debbie E., Michigan Center, MI

I was in town for the Thanksgiving holiday, and had some trouble with the gas gauge on my car. Dan was wonderful! They looked at the car quickly and efficiently, made sure it was safe to drive and gave me great advice about getting further repairs at home. This is a great garage--excellent, personal, prompt service. Thank you!

— Carol B., Knoxville , TN

I actually had my muffler bracket break off on my lunch hr on my way back to work and they were right down the road, and per a co-workers great testimony as well, I took a chance since I had never been there before, But to my suprise they were able to fix my muffler in a few hrs, and most of all HARD WORKING, Honest, All around good people, I will go there from now on for all of my future repairs.. Thank you again.

— Kim S., Jackson , MI

Thanks for doing a quick, great job...fair and honest to deal with. Will definitely recommend.

— Gary W., Brooklyn, MI

cme - Sep 1, 2009 Thanks Tuffy-men :) Hi I had a problem with a damaged muffler for my generator. Although these folks could not repair it, they did take it apart for me, removing the still-functional exhaust pipe. This while I was treated to a cup of coffee and today's Citizen Patriot to read. Recommended highly.

— Carol E., Jackson, MI

I've been taking my vehicles to Dan and his crew for many years. They've done everything from oil changes, to front end alignments, exhaust work, to a complete axle swap! The service and customer service are top notch. Tuffy of Jackson has earned my repeat business time and time again. I highly recommend them!

— Kevin D., Jackson, MI

I discovered this Tuffy location a little over a year ago and have had friendly service and quality work every time.

— Christopher L., Jackson, MI

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